Provided by: Dr. Charles W. Burmeister, ACCD


Included here are some helpful tips and techniques if you are having difficulty 
accessing PALS or WebCT from outside of the ACCD network.  Further, if you need 
individual online assistance, please call Support Central at 220-1616. 

 

Session Time Outs

 

Please check your system time from the following site. 
      http://www.time.gov/timezone.cgi?Central/d/-6/java

 

Synchronize your computer time to less than five minutes of the time on the web site. 

 

Double clicking anywhere within PALS will log you out.  
PALS requires only a single click for any action. 
 

After you log in, please do not use the refresh button to refresh your screen, 
as this causes PALS to log you out. 
 

Disable all pop-up blockers. 
 

 

Browser Issues

 

After logging into PALS, if you are unable to open your WebCT course or you are 
getting a blank screen for your WebCT, you should: 

 

Disable all pop-up blockers. 
 

Configure your firewall to allow access to port 8900. 
 

If you use a router, ensure that its configuration allows access to port 8900. 
 

Finally, your Internet Service provider may block some internet ports for security reasons.  
You may wish to confer with them.  
 

Additional Information

 

Access http://www.accd.edu/is2/portal/issues1.htm for additional information 
 

Contact Support Central at 220-1616 for online assistance. 
 

 

Thanks,

 

Charles W. Burmeister, Ph.D.

Chief Information Officer and Director of Information Technologies

Alamo Community College District

 

 January 13, 2006